Shipping policy

Shipping Policy

Last updated: August 2026

This Shipping Policy applies to orders placed through the PowerCup website and should be read alongside our Terms of Service and Returns & Refunds Policy.

Orders are fulfilled by PowerCup Pty Ltd from our warehouse in Melbourne, Victoria.

Order Processing & Dispatch

We know you don't want to wait around for your PowerCup order.

Orders placed before 1:00 pm (AEST/AEDT) on a business day will generally be dispatched the same business day.

While our warehouse achieves same-day dispatch for the vast majority of eligible orders, same-day dispatch is not guaranteed. During exceptionally busy periods, promotions, public holidays or circumstances outside our reasonable control, dispatch may take longer.

Orders placed after 1:00 pm, on weekends or on Victorian public holidays will generally be dispatched on the next business day.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

Delivery Times

Delivery timeframes shown at checkout or elsewhere on our website are estimates and begin from the time your order is dispatched.

Actual delivery times will depend on your location, the shipping method selected and the delivery carrier.

PowerCup is not responsible for delays caused by delivery carriers or circumstances outside our reasonable control. Nothing in this policy limits any rights you may have under Australian Consumer Law.

Shipping Costs

Shipping costs, where applicable, will be calculated and displayed at checkout before payment.

From time to time, we may offer free or discounted shipping as part of a promotion or for orders meeting a specified minimum spend.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery details carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible. Because we aim to dispatch orders quickly, we cannot guarantee that an address can be changed once an order has been submitted for fulfilment.

Additional shipping or redelivery costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.

Authority to Leave

Where you select or provide authority for your order to be left unattended, the carrier may leave the parcel in a location they consider reasonably safe.

Please ensure your nominated delivery location is suitable for receiving food products.

Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Delayed or Missing Deliveries

If your tracking information shows an unexpected delay or you believe your parcel may be lost, please contact us and we will assist with investigating the delivery with the carrier.

A carrier delay does not automatically mean that an order is lost.

Where an order is confirmed as lost in transit, we will provide an appropriate replacement, refund or other remedy in accordance with applicable law.

Damaged Deliveries

If your PowerCup order arrives damaged, please contact us as soon as possible and provide your order number and clear photographs of the affected products and shipping packaging.

Damaged products will be handled in accordance with our Returns & Refunds Policy and your rights under Australian Consumer Law.