Returns & Refunds Policy

At PowerCup, we take care to ensure your order arrives in perfect condition.

Change of Mind

Due to the nature of our products as food and consumable goods, we do not accept returns, exchanges or provide refunds for change of mind, including where you no longer want the product, ordered the incorrect product, or do not like the taste of a product.

Please review your order carefully before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

• Your order number
• A description of the issue
• Clear photos of the affected product(s) and packaging

Please do not dispose of the affected product or packaging until we have reviewed your claim, unless it would be unsafe to retain it.

Where appropriate, we may offer a replacement, refund or other remedy.

Shipping Damage

If your order has been damaged during transit, please contact us as soon as possible after delivery with photographs showing the damage to both the product and shipping packaging.

Where we confirm that the product was damaged in transit, we will arrange an appropriate remedy at no additional cost to you.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Where a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy as provided by law.